We want you to be happy with your purchase. If for any reason you change your mind, don’t worry — returning a product is simple and stress-free.
Easy Returns
You have 14 days from receiving your order to return any unused product.
Please keep items in their original condition and packaging, so we can process your refund quickly.
How It Works
Send us a quick email at arsinoe@arsinoe.is with your order number.
We’ll reply with the return address and clear instructions.
Pack the item securely and send it back.
As soon as we receive your parcel, we’ll refund your payment — usually within a few days.
Complaints & Issues
Sometimes things don’t go as planned. If your order arrives damaged or not as expected, let us know right away. We’ll look into it and arrange the best solution for you — whether it’s a replacement, a repair, or a full refund.
We handle every case individually, with care and respect, because your satisfaction really matters to us.